FAQS

Our dedicated team at SilktoWeb offer an array of outsourced IT services to meet each and every request; Cloud Development, UX/UI, Cyber Security, Hadoop & Data Science, Mobile App Development, Web Development, IOT (Internet Of Things), Machine Learning, Devops/Cloud Devops and more… Our aim is to build a strong relationship with our clients while fulfilling your vision and ultimately helping to achieve the success you desire in a timely manner. Please visit our “Services” section to learn more. Any service not listed please inquire on.

A quick call with SilktoWeb will determine if we are a suitable match for your project or organization. You can also submit your work order request on our online “Free Quote” form and this will give us some background as to your needs and we can then follow up with a proposal and speak on a best solution to meet your goals.

We generally work with organizations between 10-50 staff, however we are open to building new client relations no matter the size, it could be an independent project with just yourself at the helm or a national brand / government contract. What we look for is a client that wants their project run with a dedicated teams focus and to be managed properly.

We are your go-to for a fully managed outsourced IT Department. Our services cover the full spectrum from software solutions, website development / design and anything app related our dedicated team can literally build anything – you’re only limited by your vision. We also have Business Consultants ready to review your project or company no matter the size and help you refine systems, create solutions and automate processes to save on cost. You are assigned an Account Manager, who is there to provide a white glove experience.

Enjoy convenience and have the utmost comfort working with SilktoWeb. Our service is delivered to each area of IT as required and on time… Our support is just an email, phone call or web visit away. Your calls are triaged and managed based on priority and impact. New project consultations, project plans and scope of work happen within 24-hours. Server maintenance and updates are handled on regular schedules. Any urgent patch or IT assistance will be handled same day or within the few hours without delay. You have a dedicated team that does not take vacation – your business and success is our priority.

You will benefit from our “hybrid” Managed IT services model. We have many “fixed-rate” services available for you to provide budget surety and peace of mind. Tell us about your project and we will work within a set budget, or we will set up a fixed-rate plan you’re comfortable with to meet all your needs and this rate is guaranteed. We combine this with an option to contract us for hourly services, depending your goals we will customize a proposal and work with you on a suitable fee summary, so you can make payments after hitting certain project milestones (fixed-rate projects) or on a weekly or bi-weekly basis (hourly projects), whichever if most comfortable for you or your team. Our main priority is for you to achieve your success and always at a very fair rate. Thinking of going with another development team – we can most often price match or beat the competitors rate and bring more value.

You have flexibility working with SilktoWeb and your outsourced IT provider is a vital partner in your organization. As such, the relationship should not just be short term. While your project completion can be within the short period of time, we strive to build relationships that allow us to assist with all your IT needs ongoing or as you require. This allows for a thorough plan to be created and managed, while demonstrating overall value and you having the constant support to back any changes or further developments without the hassle.

Never. We are transparent on our agreements and take pride in building great relationships for the long term. Have peace of mind working with SilktoWeb knowing you will have a free consultation, a project lead that is committed to your success, and choice of an array of software, web, app and IT engineers with a vast knowledge of this industry as well designers to meet your goals. If the individual/s assigned to your project do not know a solution to any given task we will still get it done and at no additional charge if we need to hire on another resource within our team to complete the task at hand, a guarantee other companies or independent IT providers can not afford.

Price can vary so much for IT... It all depends on the task required if it’s simple one-page website or a robust platform / app with many features and full automation. Software solutions also vary in price and timeline. We tailor each and every project to meet your goals and within budget. You could have $500 set aside for anything IT related or $500k to build the most intricate systems - we will work with anyone who desires IT services and formulate a plan to achieve your success and at a reasonable rate. We also offer annual IT services if you would like a dedicated developer for the year.

Every project or IT contract is tailored to meet your goals and there is flexibility when it comes to time of payment and when an invoice is due. If it’s a “fixed-rate” project we can set up invoices payable when we hit certain milestones and if “hourly” you can pay weekly, bi-weekly or at your convenience. All progress is conveniently tracked in your account and you can have full review at any time of all the details pertaining to. When a bill is due, we accept online payment by PayPal or credit card; Visa, MasterCard, American Express and Discover.

Yes! If your organization can accept a dedicated outsourced IT professional, we can align you with the best candidate on our team that meets your criteria and offer a cv to match any requirements for the job! This is also beneficial for Consulting firms, hire us to do the heavy lifting and get the needed IT work done, and you can concentrate on your client relations and sales. We work in harmony with any company size or independent professional looking to connect with the right team for all their IT needs!

Absolutely! We are committed to ensuring your vision is met in every aspect if not always going beyond to make sure you are impressed with both the project and our teams work ethic at the end of the day. If you’re on a “fixed-price” plan and your goals are not met in the allotted time, we will happily work for free until all aspects of the project are completed as agreed upon. If you are doing an “hourly” project and are not completely satisfied with the value we have brought you don’t have to pay for that work order or alternatively we will put in the extra time to ensure you are satisfied. We take pride in our client relations and your success is our success.